Press and hold the Windows and R keys on your keyboard.You can even attach a PST as well, which is used for IMAP, POP3 and web-based mail accounts, if you want or need. Afterwards, you can continue using Outlook as usual. The OST data is used when you have an exchange account, and you want to use the Cached Exchange Mode or you simply want to work offline. Method 2: Delete the keys within the Profiles of Outlook, via the Registry Editorĭeleting a certain folder from the Registry Editor will cause Outlook to start repopulating the OST data. This should help you fix the issue with Outlook and you can continue using it again. Note that there is a space between “Outlook.exe” and “/resetnavpane”. In the dialog box, type the following command, and press Enter on your keyboard, or click.Press the Windows key and R simultaneously on your keyboard, to open the Run dialog.It also removes all favorite folders and shortcuts, and does the same thing that deleting profilename.xml would do. The resetnavpane switch clears and regenerates the Navigation Pane for the current user profile. Read on to see what you can do about this issue. xml file that takes care of the issues with autodiscover. However, there are a few things that you can do, such as modifying the registry or creating an. The message will lead you to believe that you need to update information in your profile, which is impossible to do since Outlook refuses to open and you can’t do anything with it. This issue usually happens with Outlook 2016 but can happen with other versions as well. This happens due to the fact that Microsoft is constantly updating and upgrading its services, and oftentimes, in an attempt to make its users adhere to their new services, doesn’t update the configurations for its users.Ī lot of users are getting this error, for both Outlook and Exchange, and the general conclusion is that Microsoft is to blame. Happens because the root domain server is responding to the autodiscover request, and you will not be able to open Outlook, or use your account with it, for that matter. Modify your profile to ensure that you are using the correct Microsoft Exchange information service. The Mailbox Exchange information server in your profile is missing required information. Verify you are connected to the network and are using the proper server and mailbox name.
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